How to Save Time with Giant Eagle Curbside Express

by Marcy on August 29, 2017 · 5 comments

Giant Eagle Curbside Express Review

How to Save Time with Giant Eagle Curbside Express

Friends, if you are looking for a way to simplify your life and save time, do yourself a favor and check out Curbside Express at Giant Eagle. I have been using this amazing service pretty much since it was introduced to my local market, and I cannot say enough good things about it! I felt like a bit of a pioneer, because services like this weren’t available at many retailers at that time. ;-)

What is Giant Eagle Curbside Express ?

Curbside Express is a service that allows you to order your groceries from Giant Eagle online. You choose a pick up time that is convenient for you! When the time arrives, simply drive to your local store, park in one of the designated Curbside Express parking spots, give them a call and they will deliver your groceries right to your car.

You can use your computer or mobile device to order groceries. Ordering from a mobile device is convenient because you can do it from anywhere – on your lunch hour, in a waiting room, sitting at hockey practice! The time saving benefit of this service is probably my favorite thing about it.

Tips for Scheduling my Curbside Express Pick Up

As Curbside Express has gained in popularity, I have found that ordering my groceries the night before I want to pick them up works best for me. I tend to arrange my pick up times around other errands, kids activities or appointments, and it has worked out great! I started a new, part-time (outside of the home) job a few weeks ago, so I’m now cramming all of my errands and shopping into my one weekday off. Rather than spend over an hour of my 6.5 kid free hours schlepping through the store, I spend around 15-20 minutes the night before placing my order, and no more than 15-20 minutes the next day picking it up. SCORE! It’s also nice to be able to shop from my phone when I am sitting in waiting rooms or during my lunch breaks. It’s much more productive than perusing Facebook, and I’m able to spend more time with my kiddos when I’m at home with them.

How do I Use Giant Eagle Curbside Express?

First, head over to the Curbside Express page and log in. If you don’t already have an account, it’s easy to set one up! Also be sure to get a Giant Eagle Advantage Card if you don’t already have one – it will save you money AND will allow you to shop previous purchases when you come back and use Curbside Express again.

When prompted, enter your zip code and select your store. Now, when you log in, you can look in the top left hand corner and see your store availability (see below). You also have the option to change your store if you need different dates.

Keep Going…

The home page shows you your past purchases and popular sale items. You can easily reorder from your previous orders by clicking “Reorder Now” in the green box on the right side of the screen.I love that the website knows what I buy regularly in store (thanks to my Giant Eagle Advantage card). It makes my online shopping experience that much faster!

You have the option when shopping to indicate if you are ok with brand/item substitution. Be sure to pay attention to this if you aren’t flexible with brands. You can find and shop recipes on the Giant Eagle website if you need some cooking inspiration.

Once you have added at least $35 worth of items to your grocery cart, it’s time to check out. This is where you will select Pickup, choose your date and time, and enter any special requests.

Giant Eagle gives you the option of storing your credit card info in your account for easy payment anywhere, or you can enter your payment info. Your card won’t actually be charged until your shop is completed and your pick up your order.

And that’s it! You will receive a confirmation email with your order info. The store might call you if they have any questions during your order. You will receive a reminder email the morning of your pick up.

How do I Pick Up my order?

When the time arrives, simply drive to your local store, park in one of the designated Curbside Express parking spots and give them a call! (Save the Curbside Express pick up number in your contacts for future use) A Curbside Express employee will deliver your groceries right to your car. Your receipt will be placed in one of your bags and you’ll be able to review your substitutions and any out of stock/missing items and the amount that was charged to your card.

How do I avoid errors with my order?

I realize that some of you might be leery of ordering meat and produce online. I have to tell you – any errors that have occurred in my orders that included produce or meat were my own mistake 99% of the time.

My tip for avoiding errors is to really pay attention to the quantity when placing your order. For example, bananas are sold individually and NOT by the bunch. So…if you want 6 bananas, your quantity should be 6 and not 1, unless you want to receive 1 banana. The same goes for hamburger patties. Ask me how I know. ;-) To me, these are just little nuances that you figure out as you use Curbside Express on a regular basis.

What about Meat and Produce?

In terms of quality, the produce that I receive has always been great. If I’m being totally honest, my loyalty to Giant Eagle comes from knowing that I can always find great meat and produce. It’s just an added bonus that I can shop for it easily online! Not every order that I place is perfect 100% of the time, but I have never, ever felt like it wasn’t worth it! The time savings means that much to me. I love that a Giant Eagle personal shopper selects my items for me. If they ever have a question, they give me a quick call to confirm, or to ask about a substitution. It’s great!

What does Giant Eagle Curbside Express Cost and do I tip?

Giant Eagle Curbside Express is FREE to use! Something you may be wondering is, do you tip Giant Eagle Curbside Express? The answer is no! I have asked this question several times over the years, and my shoppers say they are not allowed to accept tips. In this case, you can “tip” them by letting them know how much you appreciate them shopping for you – with a simple “THANK YOU!!” and a smile. :)

Can I use Coupons?

You can use paper coupons when your groceries are delivered to your car and you pay! Also be sure to clip Giant Eagle eCoupons for digital savings! I don’t stress out if I can’t find a lot of coupons though, because I tend to spend less money overall shopping online. I attribute this to the fact that I can’t impulse shop.

In Conclusion

Below is a picture of one of my Curbside Express hauls. I wanted you to see that I will literally order ANYTHING that I need! Note the laundry detergent, water bottles, variety of meat (including deli), produce, and MUCH more. Being able to order heavier items online was especially nice when I broke my foot a few years back.

If you haven’t given Curbside Express a try, I highly recommend it! If grocery delivery is more your style, Giant Eagle offers that too, for a small fee.

What questions do you have for me about Giant Eagle Curbside Express? Do you have any experiences with this service that you would like to share? Sound off in the comments section below!


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{ 5 comments… read them below or add one }

1 Erin Sibben Stewart March 24, 2018 at 6:08 PM

Unfortunately I have used the service three times now and each time there’s been an inconvenience that needed to be dealt with. This last time I think was the final straw. While I checked the option to be able to substitute things two of these items that I had ordered we’re not in stock that evening and I was not notified one of them was an ingredient for a recipe that our dinner depended on so we had to start over from scratch when notified of the frustration the management stated they were unable to do anything regarding this. Although they did admit that they were in the wrong. Sad and frustrating service will not be using them again

2 Anita January 17, 2020 at 2:30 PM

I paid online for curbside it didn’t accept my EBT or rewards cards which I thought it had and didn’t realize until I got groceries home. What can I do?

3 Julie January 27, 2020 at 7:55 PM

I have question I’m getting food tomorrow for the first time with curbside pickup at giant eagle how do I scan my advantage card if I’m paying cash when I go to get my food?

4 Marcy February 3, 2020 at 6:01 PM

Julie, when you set up your Curbside account, you should be able to enter your advantage card number. If you do that, you won’t ever have to have your card scanned, it is done automatically.

5 Marcy February 3, 2020 at 6:01 PM

Anita, I would contact Giant Eagle Customer Service to see what they can do to help!

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