Target Coupon Redemption Issues

by Marcy on September 11, 2010 · 4 comments

Last week I received an email from a local reader, letting me know about issues that she had at one of our Central Ohio Target stores. Her coupons were scanning, but many weren’t scanning at the right amount. Several blogs posted about this issue within the last 2 weeks, but I am just now getting around to mentioning it here.

Basically, this is a known issue affecting Target store across the country. Target is supposed to be addressing the issue. You can read more about it in this article.

In the meantime, be sure to pay close attention to your coupons when they scan to make sure you are getting the correct discount. If you have any issues, be sure to talk to the store manager or customer service. And as always, I highly recommend that you print Target’s Coupon Policy and take it with you when shopping.

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{ 4 comments… read them below or add one }

1 Jen Drake September 11, 2010 at 4:43 PM

i’d seen this in other blogs so have been paying close attention to how coupons are ringing up. in one case i had a very rude cashier and she gave me issue over my coupons but in the other case they didn’t ring up right but since i knew to look i let the cashier know and she fixed it : ) Things should be ok as long as you pay attention and ask the cashier to fix it for you.

2 Sarah September 11, 2010 at 4:49 PM

I just returned from a Target trip recently where some of my coupons were scanned incorrectly. I was going to just let it go, but decided instead to sit down and figure out how much money was involved. I discovered over $7.50 was owed to me! I did go to the service counter, and they paid me back the amount of the coupons, but they did not reimburse me for the extra tax I had to pay from being overcharged. I have had problems similar to this in the past with Target. Please check your receipts before you leave the store! It will be worth the extra effort.

3 LGH September 12, 2010 at 5:07 PM

I live in Orange County, CA., and I have the same problem at the Target I shop at….. I spoke to the Manager, and she said it was an ongoing issue, that she herself has complained to Corporate and gave me the number to Corporate to complain as well. The number is: 800-659-3296 – I never called, if you have got a Manager of the store calling and they aren’t doing anything about it, then what is the point of me calling, and clearly this is a huge issue….. I rarely shop there now and when I do, I buy in small quantities so I can go over the coupons/receipts easily….THEY HAVE LOST MOST OF MY BUSINESS FOR BEING SO DISHONEST, I CAN’T IMAGINE HOW MUCH MONEY I HAVE LOST WITH THEM…..

4 Rusty October 15, 2010 at 9:23 AM

This is in response to LGH. I worked in retail for six years and I learned that – at least with the company I worked for – that one customer calling to complain is equal to about 10 calls from a store employee. If a company cares at all about their customers, they do not want to lose them, and depending on the corportation, they may offer more coupons (I know, that is the issue here) or some other freebie in order to keep their customers from leaving them and shopping other retailers. I just thought I would mention this as it might be worth your time and effort.

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